Policy text should match the services actually enabled, the data they receive and the choices visitors can exercise today.
Why this matters
Policy text should match the services actually enabled, the data they receive and the choices visitors can exercise today. The useful standard is behaviour that remains understandable under ordinary use and when something goes wrong. A feature should communicate its state, respect the user’s context and avoid making hidden assumptions.
Practical approach
- Write down the expected behaviour before changing implementation.
- Test the normal path and at least one interruption or edge case.
- Check the result on a real device and keep the explanation aligned with what is actually available.
Takeaway: treat the principle as a repeatable check, not a one-time polish task. Small, verifiable decisions build trust over time.
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